I cannot connect or the content won't play.
I am usually able to listen, but today I cannot.
- Please make sure that your computer has the latest free and computer safe Windows Media Player. If you do not have Windows Media Player, download it from the Microsoft download center. Once you have been redirected, follow the instructions to install the Windows Media Players that is compliant with your system.
- Please make sure that you are connected to the Internet.
- Firewalls, especially corporate firewalls, will often restrict streaming to conserve bandwidth. If your system is behind a firewall, please contact your network administrator to open up your firewall to allow your system to access this stream via port 80 or verify that they allow streaming media to be played over the network. If you have access to your firewall, consult its log files to see if it allows different stream protocols (MMS/HTTP).
Please note - Most off the shelf hardware firewalls such as Netgear or LinkSys will not block the streaming media.
Please note - Most software firewalls will block access to streaming media. If you think this is the case, turn off the firewall and try to connect to the stream. If you are able to stream then you'll need to review your help files for opening.
I click on the link to launch the player and nothing happens.
Pop-up blocking software will block the player because it launches as a pop-up window. You may need to disable your pop up blocker to allow the player to launch.
What does Virus Protection software affect streaming?
- Please make sure that your computer has the latest free and computer safe Windows Media Player. If you do not have Windows Media Player, download it from the Microsoft download center. Once you have been redirected, follow the instructions to install the Windows Media Players that is compliant with your system.
- Please make sure that you are connected to the Internet.
- Firewalls, especially corporate firewalls, will often restrict streaming to conserve bandwidth. If your system is behind a firewall, please contact your network administrator to open up your firewall to allow your system to access this stream via port 80 or verify that they allow streaming media to be played over the network. If you have access to your firewall, consult its log files to see if it allows different stream protocols (MMS/HTTP). Please note - Most off the shelf hardware firewalls such as Netgear or LinkSys will not block the streaming media. Please note - Most software firewalls will block access to streaming media. If you think this is the case, turn off the firewall and try to connect to the stream. If you are able to stream then you'll need to review your help files for opening your software firewall for streaming media.
- Virus protection software such as Norton Anti Virus, McAfee and Zone Alarm has certain configurations that interfere with streaming media. If you think your virus protection is blocking your stream, turn off virus protection and try to access the stream. If you are successful, then verify your virus protection software is not blocking web page plugins, ActiveX controls, or streaming protocols (HTTP/MMS).
- Pop-up blocking software will block the player because it launches as a pop-up window. You may need to disable your pop up blocker to allow the player to launch.
- If you are listening to a Liquid Compass radio station, you may notice periods of intermittent interruptions, or silence, during the broadcast. These periods of silence are normal, as these periods of silence are covering local on-air commercials (which we are not allowed to broadcast over the internet). Understand that you have not lost the stream, as the broadcast should resume after the commercial set is over (commercial sets vary from two to five minutes long). Once the station has a full advertising inventory, you will not hear these periods of silence.
- Protection software such as Norton Anti-Virus, McAfee and Zone Alarm, has certain configurations that interfere with receiving streaming media.
- Please turn off your virus protection software, and try to reconnect. If you are successful, then follow some of the suggestions below to allow you to listen with the virus protection running. Please consult your virus protection's help files to assist with the configuration.
- Try adding the web page's URL to your trusted sites section. Please check your virus protection settings to determine what is being blocked. Check to see if you are blocking internet plug-ins or pop-ups.
- Check to see if streaming ports are being blocked by watching your Log Files. To review your Log Files please do the following: 1. Open Log files (be sure virus protection is turned on) 2. Connect and try to open the player 3. Check virus log files to see if anything is being blocked
I am usually able to listen, but today I cannot.
From time to time, stations have internet connection issues. We try to stay on top of this and notify the stations as soon as we know there is an issue. However, sometimes the connection does not get fixed quickly.
